In an era where cost-cutting and savings on time have become the proponents of swift technological solutions in place of direct human contact in almost all facets of life, real estate companies that aim at making significant returns on property sales and management are compelled, under these circumstances, to place a high premium on effective communication between themselves and their potential clients.
In light of this, Elbert J. Allen, a property inspector and the chief executive officer of I Serve Call Centre, has called on realtors to engage the services of professional call centres to address some of the challenges associated with their busy schedules.
Speaking to Real Estate Times Africa on the sidelines of a workshop organized by his outfit to train call agents of I Serve Call Centre, Elbert intimated that call centres help reduce the number of unserved calls in the real estate business and also provide reliable data on the active and inactive clients of a real estate company, and encouraged Ghanaian real estate players to embrace the essential role of call centres.
The call centre is set to begin its operations by rendering services to realtors in the United States of America in the coming weeks with the hope of hitting the Ghanaian market next year.
Source: Seidu Naana Aisha